Terms of Service

By using MDTix services and the mdtix.com website, you agree to the terms of service and all policies.

TICKET DELIVERY AND USE POLICY

MDTIX.com offers three ways to redeem your tickets. You have the option to print your tickets once you complete your transaction, or you may use a smartphone to display the tickets at the event. You may also check in using the credit card that was used to make the transaction plus a valid state issued ID that matches the name of the person on the transaction.

TICKETS ARE A BEARER INSTRUMENT: TREAT TICKETS AS YOU WOULD ANY OTHER VALUABLE OR CASH.                   

Unauthorized duplication, alteration, or sale of tickets may prevent admittance to the event. Tickets not purchased directly through MDTix are at your own risk. MDTix is not responsible for any fraudulent sales by other individuals, third party agents, or brokers. Some events are age restricted. Failure to present valid state issued identification where required may result in non-admittance.  Discount ticket buyers must show the appropriate identification at the event, failure to do so will result in an upcharge. There are NO refunds or exchanges.

MDTIX, LLC is not responsible for any loss or theft of any tickets or liable for any loss, theft, damage, illness or personal injury or death that may occur at any venue or event.

REFUND AND EXCHANGE POLICY

Refunds
Refund policies vary for each event and are determined by the event producer. Unless stated otherwise on an event page, refunds are not permitted. MDTix.com collects processing fees for all tickets sold and those fees are non-refundable once the transaction has occurred, regardless of the event outcome. If you are unsure about the refund policy for an event, please feel free to contact us. 

Most outdoor events are held rain or shine. MDTix will not refund purchases due to inclement weather. For postponed or cancelled events, MDTix will contact the ticket purchaser with options regarding the event.

Exchanges
Exchanges of tickets are generally not permitted, and are subject to additional services fees.  Exchanges will not be considered if submitted less than three days prior to an event, or any time during or after an event occurs.

Vouchers

Some events offer vouchers for canceled or postponed events. Check the event page to verify if it offers vouchers. Vouchers are issued to the ticket buyer by MDTix and are for exclusive use on the MDTix website. Vouchers can be applied to ANY event in the MDTix schedule. Vouchers are valid for one year from the issue date. If unused, expired voucher funds are forfeited. Refunds for vouchers are not permitted.

Third Party Re-Sellers
Tickets not purchased directly through MDTix are at your own risk. MDTix is not responsible for any fraudulent sales by other individuals, third party agents, or brokers. 

All requests for refunds or exchanges must be done in writing and MUST INCLUDE the purchasers full name and MDTix order number. Please submit your request to info@mdtix.com. You will receive a reply within two business days. 

PRIVACY STATEMENT

By using MDTix.com and websites, you acknowledge the following policy.

This policy applies only to the MDTIX.com website, and does not apply to linked website from the MDTIX.com, or business communications that occur offline or through other communication methods. By visiting MDTIX.com and providing information, you expressly agree to the MDTIX.com privacy statement.

MD TIX.com is owned by MDTIX, LLC, and is located in Frederick, Maryland. Any reference or mention to describe the organization such as "us" or "we" or "our" refers to the MDTIX.com organization.

This policy does not apply to third-party entities that appear on the MDTIX.com website. This includes artists, musicians, vendors, promoters, companies, or any other entity that is referenced on the MDTIX.com site. As such, this policy does not apply to any communication you may have with any of these entities.

MDTIX.com collects information about you. This information is used to process transactions, and to monitor and improve service to our customer base. Information that is collected includes IP address, name, phone number, email address, address, ticket preferences, etc. Sensitive information such as credit card numbers, passwords cannot be accessed by MDTIX.com unless you willingly provide this information. We do not knowingly collect information from anyone under the age of 13. MDTIX, LLC will share your information with third party business partners who provide event related services. This information will be used in accordance with their privacy policies.   

Your information is used by MDTIX.com to complete transactions and provide the service that you have requested. It is also used to contact you regarding event information and other MDTix events. Contact information and financial information is sometimes shared with our service providers to process financial transactions, or communicate sales information with venues. These providers are required to enter into an agreement with MDTIX.com that include the same type of privacy provisions. These providers may also need to contact you regarding transactions with us.

MDTIX processes transactions using a third party service provider. This company uses SSL (secure socket layer) technology to encrypt your information and financial transactions. Although this is recognized as a very secure method, it does not guarantee that our service provider websites are immune from a malicious attack. MDTIX, LLC will not be liable for identity or financial theft as a result of malicious activities occurring on the service providers sites.

MDTIX.com uses cookies (stored information) to make your experience easier by remembering your account information, passwords, etc. Disabling cookies may limit the functionality of our website.

Your email address is stored so that we may contact you regarding your transaction, other events of interest, or to update company policies and information. You may opt out of receiving these notifications, however, MDTIX, LLC and our providers reserve the right to contact you via email.

MDTIX, LLC will share your information when required by law enforcement, and as part of any legal proceedings, or for the protection of users of our site. Your information may also be transferred as part of a change of ownership of MDTIX.com.

LIABILITY WAIVER (UPDATED APRIL 2020)

By using MDTix services, you acknowledge that attending public events includes certain risks. You acknowledge that MDTix, LLC is not responsible for any loss or theft of any tickets or liable for any loss, theft, damage, illness or personal injury or death that may occur at any venue or event.

In addition, regarding the COVID-19 virus or any communicable disease, you acknowledge that attending public events carries the risk of contracting the COVID-19 virus or other illnesses. By attending public events ticketed by MDTix, LLC, you accept that risk for yourself and/or your minor children in order to attend the event.

You hereby forever release and waive your right to bring suit against the ticket agency (MDTIX, LLC), or it's managers, employees, agents, trustees, successors, related to exposure, infection and/or spread of the COVID-19 virus or other illnesses.

###