Frequently Asked Questions

Pre-registration allows you to reserve tickets without your card being immediately charged. Your card will be charged within 72 hours prior to the event date. This is only available for certain events. 

There are no refunds after your card is charged. 

There is no additional fee for pre-registration.  If a card expires prior to being charged, or is declined during the transaction,  the cardholder will be notified to update the card information, or the tickets will be canceled.

To resend your tickets and confirmation, visit mdtix.com and find your event. Click 'Purchase Tickets' on that page. This will take you to the ticket page. From the ticket page, click the 'Help Links' or 'Resend Confirmation' from the top menu and enter the email your used for the transaction. The system will send the confirmation and tickets to that email address.

You will receive an automatic confirmation / receipt via email as soon as you complete your order. With the nature of ISP filters, our address can sometimes be blocked. If you do not receive a confirmation / receipt, check your spam filter or spam/junk inbox. This will resolve the problem most of the time. Did you use a different email address for your purchase? Check all inboxes if you use multiple email addresses. Add info@mdtix.com to your email white list. This will help to ensure proper delivery.

Make sure ALL information you submit is correct including zip code, address, etc.
Use the billing address for the card, not the mailing address, if they are different.
Is your card valid? Did you enter the correct card number and cvv code? Also, check to be sure the card is not expired..

A ticket is required and is the quickest way to get you checked in to your event. However, if you forget or cannot print your ticket, you will need to bring the credit card you used to purchase the ticket, and valid state-issued identification. Also, tickets can be scanned from most smartphones if the screen is not cracked and the brightness setting is on high. You must have the PDF file opened to scan as scanners will not work for screen shots of tickets.

Unfortunately, refunds or exchanges are generally not permitted. Please be sure to read the event details before purchasing. Some events are multiple days, so please select the correct date before purchasing tickets. For more information, please read our refund and exchange policy.
Any requests for refund or exchange must be done in writing. Please submit your request to info@mdtix.com. You will receive a reply within two business days.

Your transaction may show up in your bank account as WPY, WePay or MDTix Event Tickets. WePay is our payment card processor.